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FAQ

How do you keep quality high and prices low?

We can offer high quality and affordable prices because we build long-standing, direct-trade relationships with the best farmers on the planet, hire the best people in the food industry and intentionally keep our marketing budget super lean.

We’ve opted out of huge marketing campaigns that drive up prices and decided instead to put all of our efforts into quality, safety, and all of the lovely people who bring Terrasoul to life every day.

We let the food do the talking.  It’s the right thing to do, and it’s why we founded Terrasoul.

 
How are you helping to limit your impact on the environment?
We take our impact on the environment seriously and to heart.  Our efforts are focused on responsibly interacting with the planet and its resources, so we leave things better than we found them.  The choice to use sustainable farming, renewable energy sources and compostable and recyclable packaging are just the beginning for Terrasoul. There is so much more that we want to do.  
 
What certifications do you hold?

We hold the following certifications:

Organic (CCOF)

non-GMO Project 

Fair Trade America 

​Kosher

​Halal

​Gluten-Free (GFCO)

​SQF Level 2 (excellent rating)

 
How many countries do you source from?
We work with small-scale, organic, family-owned farms in 37 countries on 5 different continents.
 
How many products do you have?
We have 110+ and counting with many more launching soon!
 
Where is your facility located?
We are located in Fort Worth, Texas.
 
What is your 3rd party testing protocol?
We conduct 3rd party lab testing on a per lot # basis for recognized hazards on all ingredients we import. And we are happy to share those results with you! More Here.
 
How do I request lab results?

If you have already purchased a product from us and are interested in lab results, you can contact us at service@terrasoul.com for a specific 3rd-party lab result from your particular lot. Click here for more. (Link to Quality/Safety page section)


If you haven’t purchased yet but are interested in the lab results from our latest lots, you can email us at service@terrasoul.com for those as well. 

Click here for more. 
 
Are your products gluten-free?
Our entire facility is certified Gluten Free by GFCO, and we don't handle any gluten-containing products. We are in the process of transitioning to compostable packaging, which will have GF certification printed on it.
 
Is there risk of cross contamination at your facility?
We follow good manufacturing processes (GMP) and have a HACCP program where our allergens like tree nuts are stored separately from other ingredients in our facility. All of our packaging lines undergo washing, rinsing, sanitizing, and testing processes after each batch that eliminates the risk of cross-contamination.
 
Do you offer international shipping?

We ship everywhere in the US currently, but we are working on international shipping.

We also have customers who ship to a US address and arrange pick up for export out of the country.  We also provide a pickup option from our US-based warehouse. 

Do you have a wholesale program?

We offer wholesale accounts for food-based businesses. Wholesale accounts give you access to business-only pricing and bulk discounts.  Email us at service@terrasoul.com to apply.

Are you hiring?

Learn more about life at Terrasoul as well as our current job openings here.