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FAQs

Can I order your products outside the United States?
At this time we currently do not ship outside of the U.S. You can find many of our product on iHerb.
 
Can orders be changed after they are placed?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.  
 
Do you offer coupons or special discounts?
We always try to keep our prices as affordable as possible, but we frequently have free weekly giveaways and specials on our Facebook and Instagram pages. Check out our Hot Deals, or join our newsletter to start receiving special offers.
 
How long will my order take to ship?
We ship all orders received before 12:00 PM CST the same business day and orders received after 12:00 PM CST the next business day. See Shipping and Returns for more information.
 
Do you accept product returns or exchanges?
We want you to be satisfied with our products. If you have a defective, damaged, or a product you're unsatisfied with please contact us so we can promptly resolve any issues.
 
Who are you certified with?
Our organic certification is through CCOF. Our Kosher certification is with Earth Kosher. We are also Non-GMO Project Verified.
 
Are your products raw?
Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible. We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. You can also find a raw logo on the product listing. Exceptions include: Coconut Palm Sugar (not raw in nature), Sweet Cacao Nibs, Gelatinized Maca (gelatinization involves heat), Sacha Inchi (gelatinized), and our Mushroom Powders.
 
Why does product sometimes vary order to order?
As with any minimally processed organic food, there can be a natural variance in color, scent, or flavor profile from crop to crop. If you feel that your product is outside of this normal variance, you can call in and speak to our Customer Service team and we would be glad to answer any questions.
 
Which countries do you source from?
Brazil
Burkina Faso
Canada
Chile
China
Ghana
India
Indonesia
Ivory Coast
Japan
Madagascar
Mexico
Pakistan
Paraguay
Peru
Philippines
South Africa
Spain
Sri Lanka
Thailand
Turkey
United States of America
Vietnam
 
Do you offer Wholesale?  Wholesale accounts are available to approved businesses in food, health, and wellness. See our Wholesale page for details.
 
Unanswered questions?
Please contact us through our website or call us toll-free at 800-458-8773 between 9:00 AM - 5:00 PM CST.