SECURITY

Payment Security

Our website is Payment Card Industry (“PCI”) compliant as we have partnered with Authorize.Net, a leading payment gateway since 1996, to offer secure credit and debit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of customer information through the credit card and electronic check processing networks. Our partner utilizes industry standards for payment processing.  For additional information regarding the privacy of your credit cardholder data, please read the Authorize.Net Privacy Policy.

Our secure server utilizes data encryption to help protect your privacy. When you submit your order, your personal information is encrypted to help prevent others from intercepting and using this data. All online transactions through our website are secured with industry-standard 2048 bit SSL encryption. This means that when you enter your credit card number into our shopping cart and you press the purchase button, your information goes through a secure encryption process which works to prevent any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server and is authorized without human intervention. 

We Do Not Save Your Credit Card Number

We do not save your credit card number. Once you submit your order, your credit card number is simply passed along, via secure, SSL encryption, to our credit card processor's secure processors. 

While some customers might prefer the convenience of not having to re-enter their credit card number, for maximum security we use the PCI preferred practice of not saving this sensitive data.

PRIVACY

We respect your privacy and strive to protect it

We take care in storing and using your personally identifiable information. We do not rent, sell, or distribute your personal information, including your email address, to any third party.  We do provide your personal information to those third parties, if any, necessary to complete your order with us or providing necessary services to us.  We may also share it with law enforcement if so ordered through a valid subpoena, through other legal process.  Further, in the unlikely event our company or its assets are sold or acquired, we will transfer your data to the new owner as part of the transaction. Via this privacy notice, we let you know which personally identifying information we collect from visitors to our site.

We collect/may collect personal information for the following purpose(s):

- Completing or supporting your order
- Enabling you to checkout more quickly on future visit

- Enhance your experience on our website
- Contacting you to promote our site or products

- Collecting your information when you order allows us to process and mail your order to the address you provide. We will email you an order confirmation and a shipping confirmation

- Improving our website’s performance

- Developing better products, services, and other offerings

- Preventing fraud

If you subscribe to our newsletter we may use your email address to send you an email announcement about our special offers or new products. You may opt of our newsletter mailings through an automatic unsubscribe option on every email.

What Information Do We Collect?

We collect/may collect the following personal information:

-       Name

-       Address

-       Credit Card

-       Company name/Business type

-       Any preferences you enter into your profile

-       Information you may provide us for user generated content or social media

-       Information you may provide when ordering products or services from us, requesting assistance or information, participating in certain promotional activities, completing polls or surveys, providing you with service or technical support, and promotional activities, e.g., contests or sweepstakes. 

Access to Customer Information

Access to the personal information you provide us is available to you and to Terrasoul Superfoods (including, potentially, our lawyers, accountants, and other service providers). Our credit card processing company accesses your information only when processing a credit card transaction and, as mentioned, Terrasoul does not save your credit card number.  Additionally, we may provide access to your information to third party vendors for purposes of providing our services and products to you, and to law enforcement as described above.  We may also provide personal information to third parties with your permission.  

We allow you access to the personal information we have collected about you to review and/or change if you so request.  If you believe that our website has collected incorrect information or if you would like to dispute any information or have your information removed altogether, please contact us at the email address below.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

About Cookies

We use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, to provide customized viewing options, to compile statistical reports on website activity, for fraud reduction or for security purposes. We also use cookies to recognize customers or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties vendors who provide services to us as discussed above.  To find out more about cookies generally, including browser-specific instructions on how to restrict or block cookies, go to http://www.allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all of our website features, including certain shopping cart features.  To learn more about the specific cookies we use or may use in the future, please see the discussion at the end of this notice.

We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings. Please visit Adobe’s Flash Player privacy website for help with managing Flash cookies.

Log Files

Like most web sites we use log files to collect internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

Use of Our Services by Minors

Our services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through the services. 

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. We do not share your personally identifiable information with third parties for the third parties’ direct marketing purposes.

Data Collection and Transfer outside the EU/EEA

Our website is available globally. This means that your personal information may be collected and processed by us or (on our behalf) by third party service providers outside the European Union (EU) or the European Economic Area (EEA). The data protection regulation in the relevant countries where your personal information is collected or processed might deviate from the level of protection granted by legislation in the EU/EEA. However, we will ensure the adequate protection of your personal information in accordance with any applicable laws and the principles set out herein. By using our website, you agree with the collection and transfer of your personal information outside the EU/EEA as described herein.

Links to Third-Party Websites

Parts of our website may contain links to third-party websites for your convenience and information. The privacy practices of these third party websites may differ from those of Terrasoul. When you access these other websites, please understand that we do not control the content and are not responsible for the privacy practices of that website. We suggest that you carefully review the privacy policies of each website you visit. This privacy notice does not cover the information practices of those websites to which this website links (if any). These other websites may send their own cookies to users, collect data, or solicit personal information.

Changes to this Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.  If we make significant changes in the way we treat your personal information, or to the policy, we will provide you notice on our website or by some other means, such as email. Your continued use of the website after such notice constitutes your consent to the changes. We encourage you to periodically review the policy for the latest information on our privacy practices.

Contact Us

If you have any questions about our Privacy and Security Policy, please feel free to email us at service@terrasoul.com.

Effective Date of this Privacy Notice: [date we launch updated site]

More on Cookies

We and any affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, electronic communications, advertisements, and other online services (collectively, the "Services") for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use/may use, why we use them, and how you can exercise your choices.

Cookies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So cookies served by us while you are on www.Terrasoul.com are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, for example, we may allow Google to set a cookie on your browser while you visit our site, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again. 

Other Identification Technologies

There are other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Your Choices 

You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.  Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above. 

Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.

Types and Purposes of Cookies

The following table sets out the different categories of cookies that our Services use or may use in the future, and why we use/may use them.

Type of Cookie

Purpose

Authentication Cookies

These cookies (including local storage and similar technologies) tell us when you’re logged in, allow us to show you the appropriate experience and features such as your account information and to edit your account settings.

Security and site integrity cookies

These cookies can support or enable security features to help our site to be safe and secure. For example, they would enable us to remember if you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you.

Localization

These help us provide a localized experience. For example, we may store information in a cookie that is placed on your browser or device so you will see the site in your preferred language, if and when we offer such a service. 

Site features and Services

These provide functionality that help us deliver products and Services. For example, cookies help you log in by pre-filling fields.

We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others.

Analytics and research

These are used to understand, improve, and research products and Services, including when you access our website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.

Advertising

Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices if you are in the United States, or http://youronlinechoices.eu/ if you are outside the United States.